All sales are final. Orders cannot be cancelled or returned without the written approval of the Seller. Claims must be made within 5 days of receipt of merchandise. Product must be in its original condition and packaging. A 25% restocking fee will be applied to all approved returns, regardless of delivery status. No returns or refunds issued for special orders.
Sales tax collected for the State of California varies depending on the delivery destination. Additional sales tax may be due when Stone West delivers to a city outside of Ventura with a higher tax rate. Payment for additional sales tax must be made prior to delivery.
Buyer is responsible for arranging installation of the product. Seller is not responsible for any claims related to labor or faulty installation. Proper installation techniques vary per product, and certain products may require special installation and maintenance techniques. Have your contractor/installer request information from Stone West on recommended installation methods, tools, and support products. Buyer acknowledges that installation constitutes acceptance of product. No claim will be recognized after installation. Seller is not responsible for improper installation or maintenance of product.
All goods listed are FOB Arundell Circle, Ventura. Prices of products do not include delivery fees. Delivery must be arranged through Stone West or a common carrier. Delivery fees vary based on order size and destination. Seller is not liable for delays or non-deliveries caused by any reason beyond Seller’s control. When picking up products from Stone West, vehicles are loaded at Buyer’s own risk. Seller assumes no liability for Buyer’s vehicle. Seller is not liable for damage to product once it has left the Seller’s possession.
Most orders will be processed the same day they are received. Orders are shipped via USPS Ground from Ventura, California. A valid street address is required (no P.O. Boxes). Orders over $250.00 qualify for free ground shipping throughout the continental United States (excluding orders over 50 lbs). For all shipping methods, customers give Stone West, Inc. authorization to charge for this service. Deliveries and shipping not available on Sundays and Holidays. Although every attempt is made to maintain inventory of each product, if an item is not in-stock, we will ship out the back-ordered item as soon as it becomes available.
In no event shall Stone West be liable for any indirect, incidental, punitive, or consequential damages arising from the sale or use of the products sold. All items sold are for professional use only (+ PPE required).